OUR HAPPINESS GUARANTEE

At Kotart, we stand by our products! All orders are backed by our 100% Happiness Guarantee. In the unlikely event of damaged, defective, or incorrect items delivered to you, we will provide a refund or a free replacement as applicable.

Please contact us and we will do our best to make it right!

1. How long does it take to receive my canvas painting?

Our delivery time is 4-9 business days to the United States of America, calculated from the day after you submitted your order.

2. What is the cost of delivery?

We offer free shipping on orders over $99. For orders under $99, there is a fee of $7.95.

3. Can I track my package?

Yes, as soon as your order has been picked up by the freight company, we will activate your parcel number and send you an email with the tracking link. Please note that it may take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link, please contact us through our contact form.

4. Do you ship to all locations in the United States?

Yes, we ship to all locations within the United States, except for the U.S. Virgin Islands, Guam, Northern Mariana Islands, American Samoa, Puerto Rico, and any military addresses (APO/FPO/DPO).

5. What is your refund policy?

Items must be in unused/unworn condition. Return requests must be submitted within 30 days of the delivery date. Shipping & Handling fees paid on the original purchase are non-refundable. Bulk item orders (10+ items) are not eligible for return, but they are replaceable in case of damage.

6. Can I make changes to my order after it is placed?

We know you want your products fast. As soon as you have placed the order, we will be on it! Unfortunately, this means we will be unable to make any changes as it is already being processed at the warehouse (usually within seconds).

For more information, please contact our customer service here.

7. What happens if I enter the wrong customer details?

If you have provided incorrect information such as name, email, phone number, and/or delivery address, please contact our customer service as soon as possible so they can change your information prior to sending your order. As a customer you are responsible for the extra costs that may occur if your parcel is handed over to our freight partner for delivery with the incorrect information.

8. How can I cancel my order?

Contact us as soon as possible through our contact form. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly.

SHIPPING & DELIVERY

1. How long is the delivery time?

Delivery in the United States is normally 4-8 business days after the parcel is dispatched.

We aim to dispatch your order within one day of your order being placed, however, please note that on certain occasions, it can take 1-2 extra days due to delays by the freight carrier or if our warehouse has an unusually high volume of orders.

It is possible that a parcel will automatically be delivered to a pick-up point instead in the event of high volumes of parcels handled by our freight partners or you are not available at the time of delivery.

If you haven't received your order within the delivery time advertised, please first check the parcel tracking number that was emailed to you. If you are unable to locate the parcel, please contact our Customer Service no longer than 30 business days after the order was placed and we will help you

2. Do you ship to Hawaii, Puerto Rico, Guam, Am. Samoa and Alaska, US Virgin Islands and Northern Mariana Islands?

We do not currently ship to Hawaii, Guam, Alaska, American Samoa, Puerto Rico, US Virgin Islands and Northern Mariana Islands.

3. How do I know if my order has been shipped?

As soon as your order is dispatched from our fulfilment center, we will send you an email with the delivery tracking link. It can take up to 48 hours for the tracking link to be activated. If you do not receive a tracking link or if the tracking link does not update after 48 hours, please contact us via our contact form.

4. Can I change the delivery address after the order is dispatched?

Unfortunately, we cannot make any changes to the address once the parcel is dispatched from our fulfilment center. You can still reach out to our customer service team, and we will in turn try to inform the freight company of the request. However, we cannot guarantee confirmation of said request and we advise that you reach out to the courier directly. We will not be responsible for additional charges connected with changes in the delivery address.

5. What happens if I do not collect my parcel?

Should the order get returned to us due to failure of the customer to pick up the parcel, customer refusing the delivery or customer entering the incorrect delivery address, we will process a refund less the non-collect fee of $24.99 USD.

 

RETURNS

1. Can I return my order?

Yes, there is a 30-day return policy for products purchased at posterstore.com. Personalised posters and personalised photos are not covered by the return policy.

2. How do I return my order?

Please, register your return your account on the website. Once your return is registered you will receive an email containing the return instructions.

The parcel needs to be packaged the exact same way it was when you received it. It is important to re-roll the posters in the protective paper since it ensures they do not shift during transit. When you've re-rolled the posters in the paper, use sticky tape so we can take it out of the tube easily upon return.

Frame returns will only be accepted if the protective film on the glass is still intact.

If the order no longer meets the conditions for any promotional/discount codes then the cost may be adjusted accordingly, and any difference deducted from your refund.

The return process can take up to 14 days from the time you hand the return parcel over to the freight company. Save your receipt from the freight company until the return confirmation email has reached you as proof of the return.

We will notify you via email as soon as the return order has been processed at our fulfilment center and your refund initiated.

CLAIMS

1. An item in my order is incorrect/damaged, what do I do?

In the unlikely event that you receive a defective or incorrect item, please contact us via our contact form with the below information:

• Email address that you used when placing the order
• Order number
• Customer name
• Photo of damaged or incorrect item
• Photo of your package, if that is possible

2. What if the tracking link says the parcel is delivered but I did not receive it?

If you do not receive your order despite the tracking stating that it has been delivered, please contact our customer service no later than 30 days from the stated time of the delivery and we will arrange a replacement order or refund for you.

3. What if I am missing items from my order?

If you did not receive all the items in your order, please contact our customer service no later than 30 days from the time the order was delivered and we will arrange a replacement order or refund for you.

 

Collaboration

If you are a content creator and would like to collaborate with us, please send an email to pushpinder2751@gmail.com